Why is Customer Churn Analytics so hard?
It doesn’t matter whether your business is big or small. Customers/clients are essential for your business because they drive revenue. Retaining a modern-day customer is harder than ever before. They need high-quality service from you without wasting their time. As per Salesforce, the customer retention rate you should aim for is at least 85%. That means your customer churn rate should not be more than 15%. That’s a difficult number to maintain in this competitive world. But it is not impossible.
Here’s what you can do to achieve that.
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